We love each and every one of our guests and enjoy making you feel special. We know that at times your circumstances change, and you need to reschedule your appointment with us. We just ask that you kindly let us know a minimum of 48 hours in advance for colour services and 24 hours in advance for all other services, to enable us to offer that appointment to our other guests. Its just as easy as a reply to our text message, or a phone call to the salon.
For all new guests and also existing guests who have not complied with the above policy, we will require a 20% deposit at the time of booking. Please be sure that the deposit will be deducted from the final cost of your service in the salon at the completion of your service.
Guests who book online and cancel within the appropriate timeframes will have their refund automatically applied as a credit to their store account which can then be applied to future bookings or purchases. The best way to do this is to call us to reschedule so that we can transfer your deposit to your new booking.
Guests who book an appointment and do not comply with the above cancellation policy will forfeit their deposit.